Before you do anything on this page make a full backup of all files you care about !!!
If you do something wrong you may need to format the machine! (Less of an issue with the latest drivers, but the disclaimer stands)
Define the problem:
Windows 10 Crashes on HP x360 Envy with the 2500u Processor – Vega 8 Video Driver. Stability is so poor that the computer is nearly unusable.
Crashes are more prevalent if you try to watch video on Facebook or YouTube.
Step 1 Turn off hardware acceleration for video in your browsers.
- Open Google Chrome.
- Click Customize and Control Google Chrome > Settings.
- Click on Show advanced settings and scroll to the System section.
- Uncheck Use hardware acceleration when available and restart Google Chrome.
Brave and Firefox have similar setting.
Step 2 Driver Update:
The driver provided by windows update and HP is 22.19.665.1.
You can download a none vendor specific version from the microsoft repository – Version 23.20.816.0. Reports are that this version also isn’t perfect, but it is a massive improvement over what comes loaded on the machine.
https://www.catalog.update.microsoft.com/Search.aspx?q=vega%2023 (This is a newer version I’m testing)…. 23.20.827.0 – So far so go. https://www.catalog.update.microsoft.com/Search.aspx?q=23.20.817.256
This driver worked really well. I only had one lockup in a week and it may have been unrelated to the video driver.
https://www.catalog.update.microsoft.com/Search.aspx?q=23.20.841.1024 Testing now. During the install my screen went black and didn’t come back on. I gave it a few minutes to make sure it finished the install process and rebooted the computer by holding down the power button. The computer booted up without issue and seems stable.
Download the .cab file and extract it with something like 7zip.
– Windows doesn’t have a built in extractor that works with cab files.
Download 7zip. Once installed you can right click on the file. Go to 7zip and extract the contents to a folder. (use “extract to”)
You should end up with something like this…
1. Go to cortana and type in device manager.
2. Go to display adapters, expand the menu and right click on the AMD Radeon Vega 8 Graphics.
3. Hit Update Driver
4. Click “Browse my computer for driver software”
5. Click “Let me pick from a list of available drivers on my computer”
6. Click “Have Disk”
7. Browse to the folder where you extracted the driver. Click into the top address bar and copy the address.
8. Copy the address into the disk location…. It will look similar to the following. (Replace A:\ with the long address from your folder)
9. Select AMD Radeon(TM) Vega 8 Graphics and hit next.
Your screen may freak out while it installs the driver. (My computer actually crashed the first time I tried, but it did work on the second try).
With the latest driver your screen may go black and not turn back on… Give it a few minutes before you do anything to the computer. It should boot back up with the new driver as long as you let it finish the install.
The following video is close, but make sure you click “Let me pick from an available list of Drivers” If you do it the way he shows in the video it may say you already have the best driver installed.
If you have Envy x360 there is also a Bios update that helps things….
The bios update does take awhile to install and for some reason it screwed up my face recognition, but I was able to reset it without a problem.