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Disclaimer!
Before you do anything on this page make a full backup of all files you care about !!! 
If you do something wrong you may need to format the machine! (Less of an issue with the latest drivers, but the disclaimer stands)

Define the problem:
Windows 10 Crashes on HP x360 Envy with the 2500u Processor – Vega 8 Video Driver.  Stability is so poor that the computer is nearly unusable.

Crashes are more prevalent if you try to watch video on Facebook or YouTube.

Step 1 Turn off hardware acceleration for video in your browsers.

  • Open Google Chrome.
  • Click Customize and Control Google Chrome > Settings.
  • Click on Show advanced settings and scroll to the System section.
  • Uncheck Use hardware acceleration when available and restart Google Chrome.

Brave and Firefox have similar setting.

Step 2 Driver Update:

The driver provided by windows update and HP is 22.19.665.1.
You can download a none vendor specific version from the microsoft repository – Version 23.20.816.0.  Reports are that this version also isn’t perfect, but it is a massive improvement over what comes loaded on the machine.

https://www.catalog.update.microsoft.com/Search.aspx?q=vega%2023.20.816.0

https://www.catalog.update.microsoft.com/Search.aspx?q=vega%2023 (This is a newer version I’m testing)…. 23.20.827.0 – So far so go.

https://www.catalog.update.microsoft.com/Search.aspx?q=23.20.817.256  
This driver worked really well.  I only had one lockup in a week and it may have been unrelated to the video driver.

https://www.catalog.update.microsoft.com/Search.aspx?q=23.20.841.1024 Testing now.  During the install my screen went black and didn’t come back on.  I gave it a few minutes to make sure it finished the install process and rebooted the computer by holding down the power button.  The computer booted up without issue and seems stable.

Download the .cab file and extract it with something like 7zip.

– Windows doesn’t have a built in extractor that works with cab files.
Download 7zip.  Once installed you can right click on the file.  Go to 7zip and extract the contents to a folder.  (use “extract to”)

You should end up with something like this…

 

Once you have the files extracted into a folder you can install the updated driver.

1. Go to cortana and type in device manager.
2. Go to display adapters, expand the menu and right click on the AMD Radeon Vega 8 Graphics.
3. Hit Update Driver
4. Click “Browse my computer for driver software”
5. Click “Let me pick from a list of available drivers on my computer”
6. Click “Have Disk”
7. Browse to the folder where you extracted the driver. Click into the top address bar and copy the address.
8. Copy the address into the disk location…. It will look similar to the following.  (Replace A:\ with the long address from your folder)


9. Select AMD Radeon(TM) Vega 8 Graphics and hit next.
Your screen may freak out while it installs the driver. (My computer actually crashed the first time I tried, but it did work on the second try).

With the latest driver your screen may go black and not turn back on…  Give it a few minutes before you do anything to the computer.  It should boot back up with the new driver as long as you let it finish the install.

The following video is close, but make sure you click “Let me pick from an available list of Drivers” If you do it the way he shows in the video it may say you already have the best driver installed.

 

If you have Envy x360 there is also a Bios update that helps things….
https://support.hp.com/us-en/product/hp-envy-15-bq100-x360-convertible-pc/16851053/drivers
The bios update does take awhile to install and for some reason it screwed up my face recognition, but I was able to reset it without a problem. 

4 Comments

  1. Harshit Hiremath

    Awesome man.. This actually works. I have an Acer Swift 3 with Ryzen 2500U. The graphics driver was crashing very often, but after I changed it with the drivers given above, the system has become pretty stable and it hasn’t crashed yet. Thanks for this.

    Reply
    • sujesh

      i have the same model and stuck with the same problem. I did the above steps but I am unable to select the extracted folder as it is saying, the folder selected doesn’t contain a compatible software driver for your device.
      can you plz help.

      Reply
  2. sujesh

    I have followed the above steps but I am stuck with selecting the extracted folder in ‘have disk’ option. its saying ‘The folder selected doesn’t contain a compatible software driver for our system’.(ryzen 5 redeon vega 8 mobile)is the name of my AMD graphics.
    can you plz help.

    Reply
  3. Davey

    I have the same laptop put in an m.2 drive and it SCREAMS! But this darn GPU driver is pathetic. In my testing it was not really ready for release – and it appears there was a LOT of features in the AMD control panel that have been removed intentionally. Some PPL have had success tricking the laptop into accepting the actual Vega 64 driver but in my attempts the OS refuses to take it and spits it out.

    The BIOS update should fix 85% of the random crashes but they will still happen. Its most frequent for me watching youtube Chrome/Firefox (same results) and doing other things. This Ryzen 2500U im sad to say is poorly cooled when under even a 50% workload. I got a 2-5c improvement putting arctic silver 5 on but with a weak fan theres only so much. BTW the stock thermal paste was pathetic and only touching half the CPU – obviously was installed by machine. Im in California and its almost a 100f here and taking my laptop outside and watching youtube will bring the CPU into the 90c range and massive thermal throttle.

    My biggest problem is the banding with colors using anything GPU accelerated. I know the display is 6bit but this is like videos from the late 90s in games kinda limited color banding. (think 8 bit 256 color video).

    Reply

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