Emergency Web Help — When Your Website Is Hacked or Broken

When You Need This

You just noticed something is wrong. Maybe it happened overnight, maybe it's been brewing for days. Either way, you're dealing with one of these situations:

• Website suddenly redirects to spam or fake pharmacy pages
• Google flags the site as "This site may be hacked"
• Your hosting provider suspended the account
• Admin login no longer works and you're locked out
• Contact forms are sending spam by the thousands
• Site loads extremely slowly or crashes entirely
• White screen, PHP errors, or broken layout after an update

You're stressed. You're embarrassed. You don't want to learn WordPress security architecture tonight. You just want it fixed.

That's what this service is for.

How This Works

Emergency web help isn't a generic scan-and-pray service. It's real diagnostics and real fixes, done by someone who's been dealing with this exact stuff since 2014.

Here's the typical process:

Phase 1 — Triage

First, I need to understand what's actually broken or compromised. This means:

• Identifying your CMS, hosting environment, and current access status
• Determining whether this is a hack, an update failure, a server issue, or something else
• Figuring out what's actively causing damage vs. what's just a symptom

This usually takes 15-30 minutes. Sometimes it's obvious. Sometimes it requires digging.

Phase 2 — Containment

Before fixing anything, we stop the active damage:

• Remove malicious scripts or injections that are actively running
• Lock down compromised access points
• Isolate infected files so they can't spread or call home
• Prevent further automated attacks from the same vector

Containment isn't the same as cleanup. It's making sure the situation doesn't get worse while we work.

Phase 3 — Cleanup & Repair

Now we actually fix it:

• Restore clean files or backups (if available and safe to use)
• Repair broken themes, plugins, or core files
• Fix file permissions and ownership issues
• Clean databases if they've been injected with spam or redirects

This is the time-consuming part. How long it takes depends on how deep the compromise goes and how old the infection is.

Phase 4 — Stabilization

Once the site is clean and functional, we make sure it stays that way:

• Update core software to current secure versions
• Secure admin access with new credentials and login limits
• Add basic protections (firewall rules, brute force blocking, etc.)
• Confirm the site is stable and actually working for real users

Why I Can Do This

I've been dealing with hacked WordPress sites since the early 2010s, back when it was extremely common.

Around 2013 to 2015, hacked sites were everywhere. Outdated plugins, shared hosting compromises, injected spam pages, contact forms turned into spam relays. I used to call local businesses when I'd see their sites hacked just to let them know.

This isn't new territory for me. It's not theoretical. It's routine work that I've done many times.

I know what a Pharma hack looks like. I know where injected redirects hide. I know the difference between a compromised plugin and a compromised server. I know when to clean and when to rebuild.

What This Is Not

Let me be clear about what you're not getting:

Not outsourced overseas. It's me. I'm in Grand Forks, North Dakota. I'm the one doing the work.

Not automated scan software. Automated tools have their place, but they're not a substitute for actual diagnostics. I use tools, but I don't just run a script and call it fixed.

Not a scare-based sales funnel. I'm not going to tell you your site is a disaster and you need a $5,000 rebuild unless that's actually true. Most of the time, you just need the immediate problem fixed.

Not a long-term contract. Emergency help is emergency help. You're not obligated to hire me for ongoing maintenance. If you just need this one crisis handled, that's fine.

How Fast Can I Help?

I aim for same-day response in most cases. Depending on my current workload, after-hours help may be available.

Some issues are quick... lockouts, simple malware injections, plugin conflicts. Others take longer... deep database infections, compromised file systems, hosting-level problems.

I'll tell you upfront what I'm seeing and how long I expect it to take. Clear communication throughout.

Pricing

Emergency work is scoped first. I'll assess the situation, explain what's wrong, and tell you what it's going to take to fix it before doing major work.

Fair, transparent billing. No surprise invoices.

And no, you're not obligated to continue working with me after the emergency is resolved. If you just need this crisis handled and then you're good, that's perfectly fine.

Why Local Businesses Call Me

Because I'm local. Because I understand small business realities. Because I don't talk down to people or use scare tactics.

I fix the problem first, explain what happened later. I'm not trying to trap you in a subscription or upsell you into services you don't need.

If your site is hacked or broken, I'll fix it. If it needs more than that, I'll tell you. But I'm not going to manufacture problems that don't exist.

The 2014 Reality

Back around 2013-2015, WordPress was exploding in popularity, the plugin ecosystem was the wild west, and shared hosting security was often terrible. Compromises were incredibly common.

Bots were constantly scanning for outdated installations. One vulnerable plugin could compromise your entire site. Weak passwords got brute-forced daily. Hosting providers didn't isolate accounts well, so one compromised site could infect neighbors.

I dealt with this constantly. It wasn't rare or exceptional. It was just part of running a WordPress site if you weren't on top of updates and security.

Things have improved since then—WordPress core is more secure, hosting has better isolation, security plugins are smarter. But the fundamentals haven't changed. Outdated software gets compromised. Weak access controls get exploited. Shared hosting can still be a vector.

The difference now is that it's less common, so when it happens, people panic. They shouldn't. It's fixable.

If Your Website Is Hacked or Broken

Contact me. Phone, email, contact form, or whatever works.

Tell me what you're seeing. Send me the URL if the site is still accessible. If you're locked out, tell me that too.

I'll assess the situation, tell you what's wrong, and get it fixed.